“Someone was struggling with the front door and I happened to see Misty hop up and immediately help the person while greeting them with a smile,” said Steven. “I knew right then and there- this is the perfect person for this job. She went outside of herself, she saw a need, and she handled it.”
Once Misty was on board, Steven and the rest of the staff could see she was a natural, but Misty needed some minor accommodations to help her out.
“We made some minor adjustments to the working station to better accommodate Misty. As it turns out, those accommodations have helped us all greatly and helped her to succeed in building better relationships with our members,” said Steven.
In those four years, Misty has flourished in her position, priding herself in her ability to remember the first and last names of the hundreds of members she greets each week.
“Getting to know the members has been the best part of the job,” said Misty.
While Misty has been great at making connections with the membership, the job has not been without its challenges.
“Two years ago I had to learn a whole new computer system for checking in members,” said Misty. “It was hard at first, but I got the hang of it and ended up liking it a lot better than the old system we were using.”
Now Misty is looking to take her relationship building skills to the next level. She is currently training to work at the YMCA’s Membership Sales Desk and hopes to soon be a part of the Y’s Membership Sales team. Congratulations Misty!
“I expect perfect donuts all the time, even when we have crazy weekend rushes. Heather has absolutely had no issue meeting that expectation. She impresses me daily,” said Amy.
Matt Black, a supervisor for the South Hill Village kitchen in Spokane has been working with Kyle since he first started washing dishes, 3 years ago. During that time, he has watched Kyle grow into a great cook.
Six years ago, Jason Stolz began his employment journey with Riverpark Square’s AMC theaters. As a member of the Film Crew, AMC’s entry level position, Jason had to quickly learn customer service skills as he was often greeting guests, cleaning guest areas, and assembling food orders.
Sign Up For Our Newsletter
Get business tips, news stories, and strategies for workforce diversification!