Downtown Spokane, WA
“I really love the job but I had to get comfortable with the public very quickly,” said Bree. “But overall I really like the members here and I feel like people really appreciate what I do.”
While her new job at the Y is a better fit overall, it also entails a lot more responsibility. Often Bree has to multi-task many duties at once, including, scanning cards, handing out towels, checking for member alerts on the computer, and answering questions- often in a hurry as the check-in line is always packed during peak hours.
“I’m very comfortable working with computer systems- but the management team here is also very positive and helpful if I do get into a bind. They always have a great sense of humor about it too,” she adds.
Whenever you work with the public, you always have to occasionally deal with difficult personalities. It seems as though Bree has found her own unique way to work through it.
“Sometimes customers can be difficult but I just try to think positive thoughts throughout the day and never let any negativity bother me,” said Bree.
Amy Kells, an employment specialist with ENSO has been working with Bree for the last 5 months. In that time she has watched Bree continue to grow in the position and has seen Bree’s hours increase as her customer service skills have strengthened.
“Bree is just so positive and has such a great personality. She is a perfect first point of contact for the members here and I think it’s that great attitude of hers that helps immediately set the tone for people when they walk through the door.
When Jessica Curbow sees a need, she takes the initiative to get it taken care of! When the cold-case drinks need re-stocking, she’s on it. When the napkins get low, she quickly re-fills them. When a customer’s order is up, she immediately checks the I-Pad ordering system, and delivers it where it needs to go.read more
After 14 years, working in customer service for Walmart, Jason Tremblay was looking for a new opportunity to work with the public. Jason, who also works part-time for Gorge Events as a Security Attendant, was in search of something that could challenge him a little more and get him outdoors.read more
Four years ago, Misty Ross was anxiously waiting in the lobby of Spokane’s North YMCA, preparing to interview for a Welcome Center Host position. Steven Troup, a Welcome Center Supervisor for the Y witnessed something special that day as he was preparing for Misty’s interview.read more
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